TradeLog uses a built-in web browser for some internet based functionality. This includes some brokerConnect import filters.
When experiencing problems accessing your broker data from TradeLog, clearing the cache in Internet Explorer may resolve the issue. Note - you may not use Internet Explorer as your personal web browser, however, the TradeLog built-in browser does. Therefore, clearing the cache on Internet Explorer may be needed. Windows 10 includes Internet Explorer, even though other browsers like Microsoft Edge may be used. It's important to run the following steps in Internet Explorer NOT Microsoft Edge or other browsers.
- Run Internet Explorer. The easiest way to access Internet Explorer in Windows 10 is to click on the Start menu and type "internet explorer", the link to the app should show in the results as seen below.
- Select Tools (the Gear Icon), then Safety, then Delete browsing history...
- Be sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies and website data. Then click the Delete button.
- A confirmation will show at the bottom of the window.
After clearing the cache, open TradeLog and try your import or other internet related function again.
Still having problems? Please contact our support team using the GetSupport button in TradeLog.