Current BrokerConnect Status
|BROKER||ISSUE / STATUS||INTERIM SOLUTION|
|Charles Schwab||BrokerConnect is currently unavailable. Click here for information and help.||Use Schwab CSV Import Method|
|E*TRADE||BrokerConnect is erratic and some users receive errors from E*TRADE.||Contact TradeLog Support with your error code for specific recommended instructions. Or use E*TRADE CSV Import Method|
BrokerConnect is experiencing intermittent problems. Click here for more information and help.
|If you receive a BrokerConnect error you can (1) try again at a later time or day, or (2) use the CSV import method for immediate importing - click here for those instructions.|
|TradeStation||BrokerConnect may fail due to recent two-factor security upgrades.||If necessary, use TradeStation CSV Import Method|
No other known issues. If you are experiencing BrokerConnect or other import problems, please contact our support team.
Update on June 28, 2021:
Over these past months our team has been working on a long-term solution for BrokerConnect functionality. Rather than working with individual brokerages, we have chosen to partner with a data aggregation service. This service will allow us to not only restore BrokerConnect functionality for brokers currently supported, but also expand that functionality for many more brokers. This method will also allow us to ensure all BrokerConnect imports use the highest level of data security for our customers.
Our development team initially worked with a data partner to complete testing for authentication methods. However, once we began testing with live data we found out that data provider was limited in the extent and quality of the data they could return. Our management team carefully considered the needs of our customers. We realized that the "solution" was less than ideal and so we made the decision to proceed with a different partner who could provide what we believe will be the best quality data for our customers.
Though this change further delays the release of our new BrokerConnect functionality, we feel its more important to "do it right" for our customers.
When will BrokerConnect be restored? We aren't yet ready to set an exact date. We will soon be releasing version 20 of TradeLog - with major User Interface enhancements and new functionality. Under-the-hood, this update also prepares for the new BrokerConnect. We expect to then roll-out the BrokerConnect functionality in Q3 of this year. Those who have registerd to beta test will be contacted as needed for preliminary release and feedback, you can click here to register.
Update emailed to customers on Feb. 2, 2021:
For several months we’ve been working to resolve different issues with our BrokerConnect import methods for Charles Schwab, E*TRADE, Fidelity, and TradeStation. There have been various challenges, some outside of our control. For example, some brokers put “holds” on any development updates during periods of market volatility (which have been frequent in recent months).
While we maintain alternate import methods for all these brokers, we recognize you prefer BrokerConnect, and these issues cause you inconvenience. We’ve taken a hard look at our approach to provide the best long-term solutions.
Therefore, we recently changed direction and are working with a single data partner to provide a consistent and secure BrokerConnect API for our current brokers – as well as many more. This is the primary focus of our development team and we expect to begin releasing this availability over the next several weeks.
Because this is a major change to our BrokerConnect, we’ll be doing a soft release for qualified users to verify it works in real-life accounts. If you’re interested in receiving an early release, you can click here to register.
We apologize for any inconvenience caused with the BrokerConnect issues and hope that our solution will greatly reduce those issues for years to come.